FAQ
Who provides the care?+
Care is delivered by licensed US clinicians (physicians, NPs, or PAs as applicable) who review your intake and determine whether treatment is appropriate. Prescriptions are never guaranteed.
When am I charged?+
Your card is authorized at checkout and charged only if a provider approves your treatment plan. If you are not approved, you are not charged for the medication plan.
How fast is the review?+
Most intakes are reviewed within 24 hours. You will see status updates in your dashboard and receive notifications when your plan is approved or if more information is needed.
Can I use HSA/FSA?+
Many patients use HSA/FSA cards for eligible services. Eligibility depends on your plan administrator. You can note HSA/FSA intent at checkout.
What if I need to pause or cancel?+
You can pause or cancel from your billing settings. Your care team remains available for clinically appropriate wind-down guidance.
Is my information private?+
We use encryption, role-based access, session timeouts, and access logging designed for HIPAA-conscious telehealth operations. See our Privacy Policy and Notice of Privacy Practices.