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Privacy Policy

Last updated: July 16, 2026 · Version 1.0-draft

Overview

NexGen Telehealth ("we," "us") provides telehealth technology services that connect patients with licensed clinicians. This Privacy Policy describes how we collect, use, and share personal information, including protected health information (PHI) where applicable.

Information we collect

We collect account information (name, email, phone), identity verification data, health information you submit in quizzes and clinical intakes, payment tokens (not full card numbers when using Collect.js), device and usage data, and communications with care teams.

How we use information

To provide telehealth services, process payments, fulfill pharmacy orders when prescribed, communicate about care, improve safety and operations, comply with law, and with your consent for optional marketing.

Sharing

We share information with licensed providers, pharmacies/fulfillment partners, payment processors, and service providers under appropriate agreements. We do not sell PHI.

Security

We implement administrative, technical, and physical safeguards including encryption in transit, field-level encryption for sensitive data at rest, access controls, audit logging, and session timeouts. No method of transmission is 100% secure.

Your rights

Depending on your state, you may have rights to access, correct, delete, or obtain a copy of certain personal information, and to appeal decisions. Contact care@nexgentelehealth.com.

Contact

Privacy inquiries: privacy@nexgentelehealth.com